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GridLock

Terms and Conditions for the Gridlock App

Effective date: June 8, 2026 Version: 1.0 Company: Gridlock Box LLC, 203 Circle, Terre Haute, IN 47803 Contact: support@gridlockbox.com

Read these Terms and Conditions ("Terms") carefully before downloading or using the Gridlock application. By creating an account, downloading, installing, or using the Application, you agree to be bound by these Terms. If you do not agree to any part of these Terms, do not access or use the Application.

1. Interpretation and Definitions

Capitalized terms have the meanings set out below. Definitions apply whether used in singular or plural form.

  • "Application" or "App" means the Gridlock software program, including the scanning, measurement, and ordering features, downloaded onto any electronic Device.
  • "Application Store" means the digital distribution service operated by Apple Inc. (Apple App Store) or Google LLC (Google Play Store) through which the Application is distributed.
  • "Company", "Gridlock", or "Gridlock Box LLC" means Gridlock Box LLC, an Indiana limited liability company located at 203 Circle, Terre Haute, IN 47803.
  • "Device" means any device that can access the Application, such as a phone or tablet.
  • "Insert" means a flat-pack custom packaging insert designed, manufactured, or sold by Gridlock Box LLC.
  • "Scan Data" means the photographs, video, depth data, three-dimensional mesh data, dimensions, and related information that you capture or submit through the Application.
  • "Generated Design" means any insert design, dimension estimate, preview, or manufacturing file produced from Scan Data.
  • "Service" means the Application together with any related features, content, and functionality.
  • "You" or "your" means the individual or entity that accesses or uses the Service.

2. Acknowledgment and Acceptance

These Terms govern your use of the Service and form the agreement between you and Gridlock Box LLC. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and with the Gridlock Privacy Policy.

You represent that you are at least 18 years old. Gridlock Box LLC does not permit anyone under 18 to use the Service.

Acceptance is given by affirmative action, such as creating an account, tapping an acceptance control, or using the Application. Gridlock Box LLC may record the date, time, and version of the Terms you accepted.

3. License to Use the Application

Gridlock Box LLC grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Application on a Device that you own or control, for your own use, subject to these Terms.

You may not, and may not permit any third party to: copy, modify, or create derivative works of the Application; reverse engineer, decompile, or disassemble the Application except to the extent expressly permitted by applicable law; rent, lease, lend, sell, or sublicense the Application; remove proprietary notices; or use the Application to build a competing product or service.

4. Scans, Measurements, and Generated Designs

The Application produces dimension estimates and Generated Designs from Scan Data using automated computer methods. You understand and agree that:

  • Generated Designs and dimension estimates are ESTIMATES produced from the data you capture. They are not guaranteed to be accurate, complete, or fit for any product or purpose.
  • The accuracy of any Generated Design depends on factors within your control, including lighting, scanning technique, device capability, the condition and geometry of the scanned product, and the information you provide.
  • You are responsible for reviewing and confirming all dimensions, fit, and suitability before placing an Order or relying on any Generated Design.
  • An Insert is a passive packaging component. The Application does not promise that any Insert will prevent damage, breakage, deformation, scratching, crushing, or loss of any product.
  • Any limited warranty for a physical Insert is provided under the Gridlock Box LLC website Terms and Conditions. These App Terms cover the Application and Generated Designs, not a warranty on physical goods.

GRIDLOCK BOX LLC MAKES NO REPRESENTATION OR WARRANTY THAT ANY GENERATED DESIGN, DIMENSION ESTIMATE, OR INSERT WILL FIT, PROTECT, OR BE SUITABLE FOR ANY PRODUCT.

5. Accounts

You sign in to the Application using Google sign-in. You must provide accurate information and keep it current. Providing false information is a breach of these Terms and may result in termination of your account.

You are responsible for maintaining the security of the Google account you use to sign in and for all activity under your account. You must notify Gridlock Box LLC promptly of any unauthorized use.

6. Scan Data and Content

You retain ownership of your Scan Data. By submitting Scan Data through the Service, you grant Gridlock Box LLC a worldwide, royalty-free license to host, store, process, reproduce, and create derivative works from that Scan Data for the purposes of operating the Service, producing Generated Designs, fulfilling Orders, and improving Gridlock products and methods.

You represent and warrant that you have all rights necessary to submit your Scan Data and that your Scan Data does not infringe the rights of any third party. You are solely responsible for your Scan Data and for maintaining independent copies of any data important to you.

7. Acceptable Use

You agree not to use the Service to: violate any law; infringe any intellectual property or privacy right; upload viruses or harmful code; attempt to gain unauthorized access to any system; interfere with the operation of the Service; or scan products that you do not have the right to scan.

You are solely responsible for what you ship or store in or with an Insert and for complying with all applicable laws and carrier rules, including USPS Publication 52 and the federal Hazardous Materials Regulations at 49 CFR Parts 171 to 180. Gridlock Box LLC does not inspect package contents and is not the shipper of your product. The prohibited and restricted items policy maintained by Gridlock Box LLC is incorporated into these Terms by reference.

8. Intellectual Property

The Service, the Application, the Gridlock insert designs, the contoured strip profiles, the interlocking grid layout, the flat-pack sheet system, and all associated software and manufacturing methods are the property of Gridlock Box LLC and its licensors, and are protected by United States and foreign law. U.S. Patent Pending.

You agree not to copy, reverse engineer, or create derivative insert designs from Gridlock designs, patterns, or manufacturing files. This is a contractual restriction and is in addition to any rights Gridlock Box LLC holds under any issued patent. A United States patent application covering the insert system is pending. The Gridlock name and marks may not be used without prior written consent of Gridlock Box LLC.

8A. Copyright and DMCA Notices

Gridlock Box LLC respects the intellectual property rights of others and responds to notices of claimed infringement under the Digital Millennium Copyright Act (17 U.S.C. 512).

To report content on the Service that you believe infringes your copyright, send a written notice to the copyright agent at support@gridlockbox.com that includes: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and its location on the Service; your name, address, telephone number, and email; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

If your content was removed and you believe the removal was in error, you may submit a counter-notice to the same address with the corresponding information required by 17 U.S.C. 512(g). Gridlock Box LLC may terminate the accounts of users who are repeat infringers.

9. Third-Party Services and Stores

Your use of the Application may be subject to the terms of the applicable Application Store and to third-party payment processors. Gridlock Box LLC has no control over, and assumes no responsibility for, the content, policies, or practices of any third-party service. Charges for physical Inserts and Orders placed through the Service are governed by the Gridlock Box LLC website Terms and Conditions.

9A. Apple-Specific Terms

These terms apply when you obtain the Application from the Apple App Store.

  • This agreement is between you and Gridlock Box LLC only, not with Apple Inc. Apple is not responsible for the Application or its content.
  • Apple has no obligation to furnish any maintenance or support for the Application. Any maintenance or support is the responsibility of Gridlock Box LLC.
  • To the maximum extent permitted by applicable law, Apple has no warranty obligation for the Application. If the Application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any; Apple has no other warranty obligation, and any other claims are the responsibility of Gridlock Box LLC.
  • Gridlock Box LLC, not Apple, is responsible for addressing any claim that the Application or your use of it infringes intellectual property rights, fails to conform to legal or regulatory requirements, or arises under consumer-protection or similar law.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
  • You represent that you are not located in a country subject to a United States government embargo or designated as terrorist-supporting, and that you are not on any United States government list of prohibited or restricted parties.
  • You will comply with any applicable third-party terms of use when using the Application, such as wireless data-service terms.
  • Questions, complaints, or claims about the Application, including maintenance and support requests, should be directed to Gridlock Box LLC at support@gridlockbox.com.
  • Your license to use the Application is a non-transferable license to use it on any Apple-branded device that you own or control, as permitted by the App Store Usage Rules, except that the Application may be accessed by other accounts associated with you through Family Sharing or volume purchasing.

10. Disclaimer of Warranties

THE SERVICE, THE APPLICATION, AND ALL GENERATED DESIGNS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRIDLOCK BOX LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

GRIDLOCK BOX LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE, OR THAT ANY GENERATED DESIGN OR DIMENSION ESTIMATE WILL BE CORRECT OR SUITABLE.

Where implied warranties cannot be disclaimed under applicable law, they are limited in duration to the shortest period permitted by that law. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

11. Assumption of Risk and Breakage Disclaimer

An Insert is a passive packaging component. GRIDLOCK BOX LLC IS NOT THE MANUFACTURER, DISTRIBUTOR, SELLER, OR INSURER OF ANY PRODUCT THAT YOU SCAN, SHIP, OR STORE IN OR WITH AN INSERT.

GRIDLOCK BOX LLC DOES NOT GUARANTEE THAT ANY INSERT OR GENERATED DESIGN WILL PREVENT DAMAGE, BREAKAGE, DEFORMATION, SCRATCHING, CRUSHING, OR LOSS OF ANY PRODUCT DURING SHIPPING, HANDLING, OR STORAGE. Protection performance depends on factors outside the control of Gridlock Box LLC, including carrier handling, drop height, stacking, environmental conditions, the fragility of your product, the accuracy of the dimensions you capture or provide, your assembly of the Insert, and your selection of the outer shipping box.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME ALL RISK OF DAMAGE TO, BREAKAGE OF, OR LOSS OF ANY PRODUCT SHIPPED OR STORED IN OR WITH AN INSERT, AND GRIDLOCK BOX LLC SHALL HAVE NO LIABILITY FOR ANY SUCH DAMAGE, BREAKAGE, OR LOSS, INCLUDING WHERE CAUSED BY THE ORDINARY NEGLIGENCE OF GRIDLOCK BOX LLC.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRIDLOCK BOX LLC OR ITS MEMBERS, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR DAMAGE TO OR LOSS OF ANY PRODUCT, ARISING OUT OF OR RELATED TO THE SERVICE OR ANY GENERATED DESIGN, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF GRIDLOCK BOX LLC ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID TO GRIDLOCK BOX LLC FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM.

This limitation applies regardless of the theory of liability, whether contract, warranty, tort, strict liability, or otherwise. Where a single matter is covered by both these Terms and the Gridlock Box LLC website Terms and Conditions, the website Terms govern Orders and Goods and these Terms govern the Application, and in no event will the combined recovery exceed the purchase price of the Goods or services giving rise to the claim.

13. Carve-Out and Savings Clause

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or bodily injury, for gross negligence, willful or wanton misconduct, or fraud, and any non-waivable product-liability or consumer claim. The liability cap and the breakage and assumption-of-risk provisions do not apply to those claims. Where any limitation in these Terms is held unenforceable, it shall be reduced or modified to the minimum extent necessary so that the remaining limitations stay in full force and effect.

14. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Gridlock Box LLC and its members, officers, employees, and agents from any third-party claim, and any resulting loss, liability, or expense (including reasonable attorneys' fees), arising out of your use of the Service, your Scan Data, the items you ship or store in or with an Insert, or your breach of these Terms, except to the extent the claim is caused by Gridlock Box LLC's gross negligence or willful misconduct. Gridlock Box LLC will give you prompt notice of the claim and may participate in its defense with its own counsel; you will not settle any claim in a way that imposes any obligation on Gridlock Box LLC without its prior written consent.

15. Termination

Gridlock Box LLC may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including breach of these Terms. On termination, your license to use the Application ends. Sections that by their nature should survive termination will survive, including the license restrictions, the Scan Data license, intellectual property, disclaimer of warranties, assumption of risk and breakage disclaimer, limitation of liability, the carve-out and savings clause, indemnification, the copyright and DMCA terms, the Apple-specific terms, governing law, and severability (Sections 3, 6, 8, 8A, 9A, 10, 11, 12, 13, 14, 16, and 17).

16. Governing Law and Disputes

The laws of the State of Indiana, excluding its conflict of law rules, govern these Terms and your use of the Service. You agree that any dispute shall first be addressed informally by contacting Gridlock Box LLC. Any dispute that is not resolved informally shall be brought exclusively in the state or federal courts located in Vigo County, Indiana, and you consent to the jurisdiction of those courts. Your use of the Application may also be subject to other local, state, national, or international laws.

CLASS ACTION AND JURY-TRIAL WAIVER. To the maximum extent permitted by applicable law, any dispute will be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Gridlock Box LLC each waive any right to a trial by jury. If any part of this waiver is held unenforceable, that part will be severed and the remainder will stay in effect.

17. Severability, Waiver, and Changes

If any provision of these Terms is held unenforceable or invalid, that provision shall be modified to accomplish its objective to the greatest extent permitted by law, and the remaining provisions continue in full force and effect. The failure of Gridlock Box LLC to enforce any right or provision is not a waiver of that right or provision.

Gridlock Box LLC may modify these Terms at any time. If a change is material, Gridlock Box LLC will make reasonable efforts to provide at least 30 days' notice before the change takes effect. A material change to the liability, dispute-resolution, warranty, or indemnification terms takes effect for you only after you affirmatively accept the revised Terms. For other changes, continued use of the Service after the change takes effect means you accept the revised Terms.

17A. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Gridlock Box LLC regarding the Application and supersede prior understandings on that subject. You may not assign these Terms without the prior written consent of Gridlock Box LLC; Gridlock Box LLC may assign them in connection with a merger, acquisition, or sale of assets. Gridlock Box LLC may give notices through the Application, by email, or by posting on the Website. If these Terms conflict with the Gridlock Box LLC website Terms and Conditions for a matter involving Orders or Goods, the website Terms govern that matter.

18. Contact

Questions about these Terms may be sent to: Gridlock Box LLC, 203 Circle, Terre Haute, IN 47803 Email: support@gridlockbox.com

Appendix A. In-App Acceptance (Clickwrap) Copy

The Application must present these Terms for affirmative acceptance before first use or at account creation, with the date, time, and version recorded. A posted link alone is not sufficient for enforceability.

First-launch or account-creation modal:

Title: "Terms and Privacy"

Body: "Before you use Gridlock, please review and accept the Terms and Conditions and the Privacy Policy. Gridlock generates packaging-insert designs from the scans you capture. Dimension estimates are estimates, and you are responsible for confirming fit. An insert is passive packaging and does not guarantee protection of any product. You are responsible for following all shipping and carrier rules for what you ship."

Checkbox label (required, unchecked by default): "I have read and agree to the Terms and Conditions and the Privacy Policy."

Primary button: "Agree and Continue" (disabled until the box is checked). Secondary control: "View Terms" and "View Privacy Policy" links open the full documents.

Decline behavior: a customer who does not accept cannot proceed past the modal.