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GridLock

Terms and Conditions for the Gridlock Website

Effective date: June 16, 2026 Version: 1.2 Company: Gridlock Box LLC, 203 Circle, Terre Haute, IN 47803 Contact: support@gridlockbox.com Website: https://gridlockbox.com

Read these Terms and Conditions ("Terms") carefully before using the Gridlock website or placing an Order. By accessing the Website, placing an Order, or otherwise using the Service, you agree to be bound by these Terms. Placing an Order requires affirmative acceptance of these Terms and the Privacy Policy through a checkbox at checkout, recorded with your identity, the date and time, and the document versions. If you do not agree to any part of these Terms, do not use the Website or place an Order.

1. Interpretation and Definitions

Capitalized terms have the meanings set out below. Definitions apply whether used in singular or plural form.

  • "Company", "Gridlock", or "Gridlock Box LLC" means Gridlock Box LLC, an Indiana limited liability company located at 203 Circle, Terre Haute, IN 47803.
  • "Website" means the website accessible at https://gridlockbox.com and any related pages.
  • "Service" means the Website together with any related features, content, and functionality.
  • "Insert" or "Goods" means a flat-pack custom packaging insert and any related item designed, manufactured, or sold by Gridlock Box LLC.
  • "Order" means a request by you to purchase Goods from Gridlock Box LLC.
  • "Sample" means a below-cost trial quantity provided on a one-time basis at the discretion of Gridlock Box LLC.
  • "You" or "your" means the individual or entity that accesses the Service or places an Order.

2. Acknowledgment and Acceptance

These Terms govern your use of the Service and form the agreement between you and Gridlock Box LLC. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and with the Gridlock Privacy Policy.

You represent that you are at least 18 years old and legally capable of entering into binding contracts. Acceptance is given by affirmative action, such as placing an Order, tapping an acceptance control, or using the Website. Gridlock Box LLC may record the date, time, and version of the Terms you accepted.

3. Nature of the Goods

Gridlock Box LLC designs and manufactures flat-pack custom packaging Inserts. An Insert is a passive packaging component intended to be assembled by you and placed inside a separate outer shipping box that you select. An Insert is made to the dimensions and specifications associated with your Order and is a custom, made-to-order good.

4. Placing Orders

By placing an Order you warrant that the information you provide, including dimensions, specifications, payment information, and shipping information, is true, correct, and complete, and that you have the legal right to use the payment method.

Gridlock Box LLC may set minimum and maximum order quantities and may offer a Sample on a one-time, below-cost basis at its discretion. Gridlock Box LLC reserves the right to refuse or cancel any Order, including for errors in description or price, suspected fraud, or unavailability. If Gridlock Box LLC cancels an Order for which you have paid, your payment for the cancelled Order will be refunded.

5. Pricing and Payment

Prices are stated at the time of Order and may be revised before an Order is accepted. Quoted prices may also be revised after acceptance in the event of any occurrence affecting delivery that is beyond the control of Gridlock Box LLC, including government action, changes in customs duties, increased shipping charges, or higher input costs; in that event you may cancel the affected Order. Goods are subject to one-time payment through the payment methods made available. If payment authorization is not received, Gridlock Box LLC is not liable for any delay or non-delivery.

5A. Shipment, Risk of Loss, and Force Majeure

Delivery dates are estimates, not guarantees. Title and risk of loss for Goods pass to you when the Goods are delivered to the carrier. Claims for loss or damage in transit are between you and the carrier.

Gridlock Box LLC is not liable for any delay or failure to perform caused by events beyond its reasonable control, including supply shortages, carrier disruption, labor actions, utility or network outages, fire, flood, severe weather, government action, or other force majeure events.

6. Custom Goods; Cancellation and Returns

Inserts are made to your specifications and are custom, made-to-order goods. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOM INSERTS ARE NOT ELIGIBLE FOR CANCELLATION, RETURN, OR REFUND ONCE PRODUCTION HAS BEGUN, EXCEPT AS PROVIDED IN THE LIMITED WARRANTY BELOW. This does not affect any non-waivable statutory right you may have.

Production has begun when the cut file for your Order is released to fabrication. Before that point you may cancel an Order and receive a refund of amounts paid for the cancelled Order. After that point the Order is final except as provided in the Limited Warranty below.

7. Limited Warranty

This warranty applies only to the original commercial purchaser for use in business operations. Gridlock Box LLC warrants the Insert set against defects in materials and workmanship for fifteen (15) days from the date of delivery.

SOLE AND EXCLUSIVE REMEDY: replacement of defective pieces at no charge, with the buyer paying return shipping. If replacement is not practicable within a reasonable time, Gridlock Box LLC will issue a credit or refund not exceeding the original purchase price. This fallback applies so that the remedy does not fail of its essential purpose.

This warranty excludes: misuse, modification, moisture or humidity after delivery, loading beyond the rated capacity stated in the product documentation, carrier damage, normal wear, cosmetic variations, and any product shipped inside the Insert.

To file a claim, email support@gridlockbox.com within the warranty period with the lot number, proof of purchase, and photos of the defect, or mail Gridlock Box LLC, 203 Circle, Terre Haute, IN 47803. This warranty gives you specific legal rights; you may have others that vary by state. If you purchase as a consumer rather than for business operations, this limited warranty does not apply to you, and your non-waivable statutory consumer rights are not affected.

7A. Fragile-Item Notice

Gridlock inserts are engineered to protection design targets using validated engineering models, but they have not yet completed independent ISTA 3A drop and vibration laboratory testing. Until that testing is complete, Gridlock Box LLC does not recommend relying on these inserts as the sole protection for porcelain, ceramic, glass, or other highly fragile items. If you ship such items, test the packaging with your own product before relying on it and add supplemental protection as needed. You assume the risk of shipping highly fragile items during this period. This notice does not affect any non-waivable statutory right you may have.

8. Disclaimer of Warranties

EXCEPT FOR THE LIMITED WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOODS ARE PROVIDED "AS IS" AND WITH ALL FAULTS. GRIDLOCK BOX LLC DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Where implied warranties cannot be disclaimed under applicable law, they are limited in duration to the fifteen (15) day warranty period stated above. Some states do not allow these limitations, so some of the above may not apply to you.

9. Assumption of Risk and Breakage Disclaimer

An Insert is a passive packaging component. GRIDLOCK BOX LLC IS NOT THE MANUFACTURER, DISTRIBUTOR, SELLER, OR INSURER OF ANY PRODUCT THAT YOU SHIP OR STORE IN OR WITH AN INSERT.

GRIDLOCK BOX LLC DOES NOT GUARANTEE THAT ANY INSERT WILL PREVENT DAMAGE, BREAKAGE, DEFORMATION, SCRATCHING, CRUSHING, OR LOSS OF ANY PRODUCT DURING SHIPPING, HANDLING, OR STORAGE. Protection performance depends on factors outside the control of Gridlock Box LLC, including carrier handling, drop height, stacking, environmental conditions, the fragility of your product, the accuracy of the dimensions you provide, your assembly of the Insert, and your selection of the outer shipping box.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME ALL RISK OF DAMAGE TO, BREAKAGE OF, OR LOSS OF ANY PRODUCT SHIPPED OR STORED IN OR WITH AN INSERT, AND GRIDLOCK BOX LLC SHALL HAVE NO LIABILITY FOR ANY SUCH DAMAGE, BREAKAGE, OR LOSS, INCLUDING WHERE CAUSED BY THE ORDINARY NEGLIGENCE OF GRIDLOCK BOX LLC. You are responsible for testing the suitability of any Insert for your product and shipping conditions before relying on it.

9A. Lawful Use and Shipping Compliance

You are solely responsible for what you ship or store in or with an Insert and for the carrier and shipping method you select. You agree to comply with all applicable laws and with all carrier rules for the items you ship, including USPS Publication 52 and the federal Hazardous Materials Regulations at 49 CFR Parts 171 to 180.

You agree not to ship in or with an Insert any item that is non-mailable or prohibited by the applicable carrier, and to follow all conditions, packaging, and labeling requirements for any restricted item, including lithium batteries and battery electronics, alcohol-based and flammable liquids such as perfume and nail products, aerosols, fragrance and essential oils, and any other hazardous material. Gridlock Box LLC does not inspect package contents, does not handle the product shipped in an Insert, and is not the shipper of your product.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRIDLOCK BOX LLC SHALL HAVE NO LIABILITY FOR ANY ITEM YOU SHIP OR STORE IN OR WITH AN INSERT, OR FOR ANY CARRIER PENALTY, REJECTION, FINE, SEIZURE, DELAY, DAMAGE, OR LOSS ARISING FROM WHAT YOU SHIP OR HOW YOU SHIP IT. The prohibited and restricted items policy maintained by Gridlock Box LLC is incorporated into these Terms by reference.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRIDLOCK BOX LLC OR ITS MEMBERS, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DAMAGE TO OR LOSS OF GOODS SHIPPED IN THE INSERT, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE GOODS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF GRIDLOCK BOX LLC ARISING OUT OF OR RELATED TO ANY GOODS OR THE SERVICE SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE GOODS GIVING RISE TO THE CLAIM.

This limitation applies regardless of the theory of liability, whether contract, warranty, tort, strict liability, or otherwise.

11. Carve-Out and Savings Clause

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or bodily injury, for gross negligence, willful or wanton misconduct, or fraud, and any non-waivable product-liability or consumer claim. The liability cap and the breakage and assumption-of-risk provisions do not apply to those claims. Where any limitation in these Terms is held unenforceable, it shall be reduced or modified to the minimum extent necessary so that the remaining limitations stay in full force and effect.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Gridlock Box LLC and its members, officers, employees, and agents from any third-party claim, and any resulting loss, liability, or expense (including reasonable attorneys' fees), arising out of your use of the Goods or the Service, the items you ship or store in or with an Insert, your specifications, or your breach of these Terms, except to the extent the claim is caused by Gridlock Box LLC's gross negligence or willful misconduct. Gridlock Box LLC will give you prompt notice of the claim and may participate in its defense with its own counsel; you will not settle any claim in a way that imposes any obligation on Gridlock Box LLC without its prior written consent.

13. Intellectual Property

The Service, the Website content, the Gridlock insert designs, the contoured strip profiles, the interlocking grid layout, the flat-pack sheet system, and all associated software and manufacturing methods are the property of Gridlock Box LLC and its licensors, and are protected by United States and foreign law. U.S. Patent Pending.

You agree not to copy, reverse engineer, or create derivative insert designs from Gridlock designs, patterns, or manufacturing files. This is a contractual restriction and is in addition to any rights Gridlock Box LLC holds under any issued patent. A United States patent application covering the insert system is pending. The Gridlock name and marks may not be used without prior written consent of Gridlock Box LLC.

14. Availability, Errors, and Inaccuracies

Gridlock Box LLC may update Goods and Website information at any time. Goods may be mispriced, described inaccurately, or unavailable. Gridlock Box LLC does not guarantee the accuracy or completeness of any information, including prices, images, specifications, and availability, and reserves the right to correct errors and to change or update information at any time without prior notice.

15. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by Gridlock Box LLC. Gridlock Box LLC has no control over, and assumes no responsibility for, the content, policies, or practices of any third-party website or service.

16. Governing Law and Disputes

The laws of the State of Indiana, excluding its conflict of law rules, govern these Terms and your use of the Service. You agree that any dispute shall first be addressed informally by contacting Gridlock Box LLC. Any dispute that is not resolved informally shall be brought exclusively in the state or federal courts located in Vigo County, Indiana, and you consent to the jurisdiction of those courts.

CLASS ACTION AND JURY-TRIAL WAIVER. To the maximum extent permitted by applicable law, any dispute will be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Gridlock Box LLC each waive any right to a trial by jury. If any part of this waiver is held unenforceable, that part will be severed and the remainder will stay in effect.

17. United States Legal Compliance

You represent and warrant that you are not located in a country subject to a United States government embargo or designated as a terrorist-supporting country, and that you are not listed on any United States government list of prohibited or restricted parties.

18. Severability, Waiver, and Changes

If any provision of these Terms is held unenforceable or invalid, that provision shall be modified to accomplish its objective to the greatest extent permitted by law, and the remaining provisions continue in full force and effect. The failure of Gridlock Box LLC to enforce any right or provision is not a waiver of that right or provision.

Gridlock Box LLC may modify these Terms at any time. If a change is material, Gridlock Box LLC will make reasonable efforts to provide at least 30 days' notice before the change takes effect. A material change to the liability, dispute-resolution, warranty, or indemnification terms takes effect for you only after you affirmatively accept the revised Terms. For other changes, continued use of the Service or placing Orders after the change takes effect means you accept the revised Terms.

18A. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Gridlock Box LLC regarding the Website and Orders and supersede prior understandings on that subject. You may not assign these Terms without the prior written consent of Gridlock Box LLC; Gridlock Box LLC may assign them in connection with a merger, acquisition, or sale of assets. Gridlock Box LLC may give notices by email or by posting on the Website. These Terms govern Orders and Goods; the Gridlock Box LLC application Terms govern use of the Application.

19. Contact

Questions about these Terms may be sent to: Gridlock Box LLC, 203 Circle, Terre Haute, IN 47803 Email: support@gridlockbox.com